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On-Demand PS and CS Leadership.

We help product-led and recurring-revenue businesses build, run, and evolve Professional Services (PS) and Customer Success (CS) without hiring, long contracts, or guesswork.

Get started

Contact us

How customers use AX Vanguard

One service. Three common ways.
01

Early-stage teams

First customers. No PS or CS yet.

a) Founders onboarding

b) No playbooks or metrics

c) Value delivery is inconsistent
02

Scaling teams

Hiring in progress. Execution can't wait.

a) Customers escalating

b) Delivery pressure

c) Leadership gap
03

Established teams

PS and CS exist. Scale is breaking things.

a) Old models and tools

b) Friction everywhere

c) Time for charge

You get an immediate execution. Built to scale.

Start where you are. Adjust anytime. Exit cleanly.
No advice. Full execution ownership.
a scalable engine, not a bottleneck

Professional service and customer succes setup

✔ Hiring support.
✔ Pre-sales support and sales handover.
✔ Standardized SOWs and change control
✔ Onboarding process.
✔ Success metrics.
✔ Playbooks, rituals and cadence.
✔ Unified governance & reporting
✔ Portfolio prioritization & resource planning
✔ Decision-ready dashboards for leadership
Execution

Operate and measure what matters most

✔ Iterim Head of PS and CS.
✔ Delivery and programs.
✔ Customer Escalation.
✔ Weekly operating rhythm.
✔ Crossfunctional team execution.
✔ Utilization and team monitoring vs goals.
✔ Key business insights and metrics easy to access and act on.
Customer Value

Customer Value proposition

✔ Predictable delivery margins & timelines
✔ Clear onboarding
✔ Consistent customer satisfaction
✔ Efficient adoption frameworks
✔ Value realization and health modeling
✔ CS routines for long-term value.
✔ Unified governance & reporting

‍Typical outcomes: faster time-to-value, higher retention, clearer customer health.
Handover

Knowledge management

✔ Aligned PS / CS / Sales execution
✔ Easily handover and enablement
✔ Crossfunctional team escalation with clear playbooks and RACI
✔ Global and regional scaling, reporting, readiness checks, planning workflows
✔ Risk detection

How it works

Start where you are. Adjust anytime. Exit cleanly.

- No hourly billing.
- No long-term lock-ins.
- Leadership capacity on demand.

Get started

01
Start - Pick a plan that fits your stage.
02
Operate - Use leadership on demand
03
Adjust - Upgrade, downgrade, or transition
04
Hand over - We step back when you're ready.

Flexible pricing

One subscription, endless possibilities
Launch
For early-stage teams
Lead
Most popular
Evolve
Fast-scaling or change management

Launch

€7,495

/ month

Foundation + light leadership

Join today

Best for early teams

Building foundations

Onboarding + Metrics

Playbooks + organisation

Monthly check-in summary

Growth

€12,495

/ month

Interim PS or CS leadership

Join Today

Execution ownership

Strategy and Ops Excellence

ROI and Program Management

Quarterly strategy sessions

Hiring additional team members
transition and change management

Expension, Expert Center and Change management

Evolve

€5,995

/ month

Optimize existing teams, Built for agile fast-scaling structure.

Join today

Scouting and access to the new tools

Process automation

Unified KPI tracking

Monthly performance reviews

Value + discipline

Performance acceleration

Your questions, answered

Get quick answers to the most common questions about our services.

Contact us

Are you consultants ?

Are you fractional?

Do you help us hire the right people?

Is it SaaS only?

Any long-term contracts?

What happens in the first month?

Start your journey

Let’s start building something great together.
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